Refund Policy
Version: 2026-10-30.1 · Effective: 2026-10-25
DRAFT · Operator and service details must be finalized before public account services.
Current payment status
NULL CITI is a paid app bought once from the store. There are no additional in-app purchases, draws or subscriptions. The price, currency and taxes are shown in the store before purchase.
Withdrawal and minors
Korean statutory withdrawal generally applies within seven days of the statutory starting date. Restrictions after digital content supply begins require the applicable advance notice and consent safeguards. Rights for unused portions and supply differing from advertising or the contract remain available. Nonconforming supply is subject to the statutory periods of three months from supply and thirty days from learning, or being able to learn, of the issue. Mandatory cancellation rights for a minor’s transaction without legal representative consent remain intact.
How to request help
Use the purchasing store’s order history/problem reporting or contact grow29971@gmail.com. Initially provide only your game nickname, sign-in provider, store, order number, purchase date, product and reason. Do not attach passwords, authentication codes, card numbers, purchase tokens or identity documents. Any additional verification will be limited to what is necessary. You can contact us without the app installed.
Handling and outcome
The operator checks the purchase and any duplicate charge, then explains the outcome and reasons. Store procedures do not waive mandatory rights; statutory refund deadlines apply. Account deletion and sign-out do not submit a refund request.
Contact and disputes
Contact grow29971@gmail.com to request reconsideration. Applicable consumer or content dispute resolution bodies are also available. Mandatory local consumer protections remain applicable.